Frequently Asked Questions about Childcare Programs

Ensuring the Safety of our Students and Teachers

If you are interested in registering for childcare, please fill in this formWe can't wait to see you!

Billing and Enrollment Information

Who do I contact if I have questions about my enrollment?

Please contact your branch childcare director or our childcare administration team at

How do I update my billing information?

You can update your account online or contact our childcare administration team at

COVID and Safety Information

What health and safety protocols have been implemented as a result of COVID-19?

Our highest priority is always protecting the health and safety of your children, our staff and our members. Due to COVID-19, procedures and protocols are based on the latest directives and recommendations provided by the CDC, the American Academy of Pediatrics and the State of Pennsylvania. 

Our talented team continually works to ensure the safest experience possible, while ensuring children still have every opportunity to learn, grow and thrive. Our protocols include, but are not limited to:

  • Mask Wearing  - Effective Monday, August 30. To ensure the safety of our staff and the children in our care:  

    • All YMCA staff, regardless of vaccination status, are required to wear masks while inside our childcare centers.  

    • All parents, guardians and guests are required to wear masks while inside our childcare centers, regardless of their vaccination status. 

    • All children over the age of two are required to wear masks while inside of our childcare  

    • Outdoors – Children and staff may remove their masks while outdoors 

  • Parents are to self-screen their children daily before bringing them to school. Children with a temperature of 100.3 or higher, who have come in contact with someone with COVID-19 in the last four days or are exhibiting two or more COVID symptoms will not be permitted to attend childcare programs. Visitors need special approval to be onsite. 
  • More frequent handwashing breaks and enhanced disinfecting procedures have been implemented.
  • Social distancing will be employed through the use of stable groups. 

How are staff trained and monitored?

All staff are trained on social distancing, stable groups, cleaning and disinfecting (according to CDC guidelines), virus spread reduction practices as well as required handwashing. Each branch has a designated staff member responsible for making sure that all program participants as well as staff, adhere to the requirements.