Frequently Asked Questions about Childcare Programs

Ensuring the Safety of our Students and Teachers

If you are interested in registering for childcare, please fill in this form.

We can't wait to see you!

Billing and Enrollment Information

Who do I contact if I have questions about my enrollment?

Please contact your branch childcare director or our Childcare Admin .

Branch Childcare Directors

How do I update my billing information?

You can update your account online or contact our  Childcare Admin .

What is the cancellation/refund policy?

In order to cancel or withdraw from childcare or Montessori programs, we need 30 days' written notice to your location's Director and Childcare Admin Team. There is no refund unless we close the program. We will credit you with the days we are closed. 

Automatic Payment Details

The payer must provide form of payment for automatic payment which is drafted every Sunday prior to care.

Deposit Policies

There is a $25 registration fee for all childcare programs. If your child is not currently enrolled, four weeks of tuition will be drafted upon registration and applied towards your first four weeks of care. This deposit is nonrefundable. 

How do I view my current enrollment information?

Log into your YMCA account and select the “View Family Member’s Schedule” hyperlink on the right-hand side. Select the name of the child and the Camp/Childcare schedule details to view a weekly layout.

If you are on a mobile device, you'll need to expand the Family section in order to see "View Family Member's Schedule".

 

COVID and Safety Information

What health and safety protocols have been implemented as a result of COVID-19?

Our highest priority is always protecting the health and safety of your children, our staff and our members. Due to COVID-19, procedures and protocols are based on the latest directives and recommendations provided by the CDC, the American Academy of Pediatrics and the State of Pennsylvania. 

Our talented team continually works to ensure the safest experience possible, while ensuring children still have every opportunity to learn, grow and thrive. Please review our protocols. 

How are staff trained and monitored?

All staff are trained on social distancing, stable groups, cleaning and disinfecting (according to CDC guidelines), virus spread reduction practices as well as required handwashing. Each branch has a designated staff member responsible for making sure that all program participants as well as staff, adhere to the requirements.

Childcare Information

What is the sign-in/sign-out procedure?

Our childcare, Montessori and Kindergarten programs use Tadpoles for sign-in and sign-out. 

How do you collect allergies, medical information and emergency contacts?

All registered childcare participants and school-aged childcare families will be provided with a link to ePACT, our HIPPA-Compliant system for managing medical information and emergency contacts, prior to the start of care. Information provided to ePACT is owned by you and our staff will be provided access while your child(red) are in our program. 

Parents can update their forms and information in ePACT at any time throughout the year. 

Note: EPact must be completed prior to your child's first day of care

Do you need to be a YMCA member in order to do childcare programs?

A YMCA membership is not required to register for care, however, we do offer discounts for childcare for our YGBW members.

If you want the membership rates for childcare, you must remain an active member during program enrollment. 

 

Childcare Discount Options
  • YGBW Members receive discounts on Childcare programs.
     
  • ELRC is accepted at licensed care sites. A release form must be completed and signed to verify eligibility. 
     
  • Sibling Discounts are Available. Please complete this form.